A homeowner in Lexington, Kentucky reached out after hail damage affected their roof, concerned about the complexity of filing an insurance claim and navigating the restoration process. Rather than face the process alone, they wanted professional support from inspection through completion to ensure their claim was handled correctly and their roof was fully restored.
A complimentary roof inspection was provided to document all visible hail damage across the roof system. The inspection revealed clear impact marks and compromised shingles that required professional restoration. The team took complete responsibility for claim management — documenting every damaged area with detailed photos and measurements, then handling the entire communication with the insurance company. Rather than leaving the homeowner to manage adjusters and approvals, the team coordinated all interactions, answered adjuster questions, and ensured the claim process moved smoothly. The claim was approved for complete roof replacement. With approval secured, the old damaged roofing materials were removed, the deck was thoroughly inspected for any hidden issues, and a new Tamko Titan XT shingle system was installed with fresh underlayment and all new flashings to restore full protection.
The homeowner now has a brand-new roof protecting their home — all covered by insurance with no out-of-pocket costs. The entire process, from initial inspection through final installation, was handled with professional guidance and support, removing the stress and confusion from the restoration experience.
