A homeowner in Lexington, Kentucky reached out after suspecting their roof had sustained damage from a recent hailstorm. With clear impact marks visible on the vents and shingles — and compromised granule coverage across multiple areas — they needed a professional inspection to document the damage before filing a claim.
A complimentary roof inspection was performed, and hail damage was documented in detail across the roof system — with chalk-marked impact points on the shingles and heavy hail patterning clearly visible across the roof vents, showing the intensity of the storm event. With thorough documentation in hand, the team worked with the homeowner to file a claim directly with their insurance company and navigated the adjuster process from start to finish. The claim was approved for a full roof replacement. The old damaged system was completely torn off — with the decking exposed and inspected before any new materials went down — and a brand-new installation was completed using Tamko Titan XT shingles with fresh underlayment and all new flashings throughout.
The homeowner now has a brand-new roof paid for entirely by their insurance, with no out-of-pocket expense. The clean finish complements the home’s white exterior and gives the property a sharp, well-maintained appearance. From the first inspection photo to the final shingle, every step of the claim and replacement process was handled with professionalism and care.
