A homeowner in Jeffersontown, Kentucky reached out after noticing potential damage to their roof following severe weather that moved through the area. With hail storms affecting multiple neighborhoods, they wanted a professional evaluation to determine if their roof had been compromised and what steps should be taken to protect their home.
A complimentary roof inspection was scheduled to assess the full extent of the damage. The inspection revealed clear hail impact marks across multiple sections of the roof, with visible strikes that had compromised the shingles and reduced the roof’s protective capability. Understanding the complexity of insurance claims, the team took full responsibility for managing the process. They documented all damage with detailed photos and measurements, called the claim directly into the homeowner’s insurance company, and coordinated with the adjuster during the site visit to ensure every damaged area was properly evaluated. The claim was approved for a complete roof replacement. Once approval was secured, the old damaged roofing materials were carefully removed, the deck was inspected for any underlying issues, and a new Tamko Titan XT shingle system was installed with fresh underlayment and all new flashings for long-term weather protection.
The homeowner now has a brand-new roof that provides reliable defense against future storms — all covered by insurance with no out-of-pocket expense. The hail damage has been completely resolved, and the home has a fresh, updated appearance. From the initial inspection to the final installation, the entire process was handled with professionalism and care, delivering complete peace of mind.
