When several neighbors in Crestwood, Kentucky had their roofs replaced earlier in the year following a significant hail storm, one homeowner began to wonder whether her property had sustained the same damage. Rather than wait for visible signs of failure to appear, she reached out to have a professional evaluation done — a decision that turned out to be the right call.
A complimentary roof inspection was scheduled, and the team conducted a thorough assessment of the entire roof system. The inspection confirmed hail damage consistent with the same storm that had affected the surrounding properties — impact marks across the shingle surface, compromised granule coverage, and wear patterns that signaled the roof could no longer perform as intended. With clear documentation of the damage in hand, the team filed a claim directly with the homeowner’s insurance company and managed the coordination with the adjuster from start to finish. The claim was approved for a full roof replacement. The damaged shingles and underlayment were stripped, the deck was inspected for any underlying issues, and a complete new system was installed using Tamko Titan XT in Rustic Black — a sophisticated darker shingle that pairs cleanly with the home’s exterior aesthetic. All new flashings and fresh underlayment were included as part of the installation.
The result is a brand-new roof that not only restored full protection to the home but gave the homeowner exactly the look she had envisioned — a deep, rich Rustic Black finish that complements the home’s character and curb appeal. The entire replacement was covered by insurance with no out-of-pocket expense. From the initial inspection through final installation, every step was handled with care and attention to detail.
