A homeowner in the Willow Oak neighborhood of Lexington, Kentucky had been dealing with a leak around the chimney following a stretch of storms that had moved through the area. Rather than patch the visible problem and move on, he reached out for a full professional evaluation to understand what was really going on with his roof system.
A complete roof inspection was conducted, and the team discovered the chimney leak was only part of the story — hail damage was present across the entire roof surface, with chalk-marked impact points documented systematically across every plane. With thorough documentation in hand, the claim was filed together with the homeowner and an adjuster was brought out to assess the full scope of the damage firsthand. The adjuster confirmed the findings and the insurance company approved a full roof replacement. The old damaged system was stripped, the deck and chimney area were carefully inspected for any underlying issues, and a complete new installation was completed using Tamko Titan XT in Natural Timber — a warm, earthy tone that coordinates naturally with the home’s brick exterior. Fresh underlayment and all new flashings were installed throughout, fully addressing the chimney penetration that had been the source of the original leak.
The homeowner now has a brand-new roof with no leaks, properly flashed around every penetration, and completely covered by insurance with no out-of-pocket expense. The Natural Timber finish made an immediate impression on the neighborhood — multiple neighbors stopped by during and after the installation to compliment the new look and tell the homeowner they had chosen the perfect color. From leak investigation to final shingle, every detail was handled with care.
